Terms of Service

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a business (for example, an automotive repair shop), you represent that you are authorized to bind that business, and “you” refers to both you and that business. The Service is intended for business use by repair shops and their staff and is not directed to consumers acting in a personal capacity except where a consumer interacts with a shop through features we expressly make available.

• “Shop” means a business account on the Service and its authorized users (owners, supervisors, office admins, and technicians).
• “Consumer” means an end customer who submits a vehicle service request, quote request, or appointment through the Service or a partner channel.
• “Lead” means a Consumer service opportunity made available to a Shop through the Service.
• “Content” means any data, text, images, quotes, messages, files, or other materials submitted to or generated through the Service.
• “Subscription” means a paid plan, credit balance, or other commercial arrangement enabling access to paid features.

You must provide accurate, current, and complete information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. You must notify us promptly at support@rs2shopnetwork.com of any unauthorized use. We may refuse, suspend, or revoke accounts at our discretion, including where we reasonably suspect fraud, abuse, or duplicate accounts.

A Shop account may have multiple users with different roles and permissions. The Shop is responsible for managing its users’ access and for their acts and omissions. Actions taken by a user with apparent authority bind the Shop. You agree that we may rely on instructions received from any authenticated user of a Shop account.

The Service helps Shops discover Consumer Leads, exchange quotes, and book appointments. We provide the platform only; we are not a party to any transaction between a Shop and a Consumer, do not perform automotive services, and do not guarantee the quality, safety, legality, or outcome of any service, quote, or appointment.

We do not warrant that any minimum number, quality, or value of Leads will be made available, that any Lead will convert, or that any Consumer information is accurate. Leads may be offered to more than one Shop. You are solely responsible for your interactions with Consumers, for honoring quotes you provide, and for complying with all laws applicable to your services and advertising.

• Paid features require an active Subscription, credit balance, or other agreed arrangement. Prices, plan limits (including monthly lead caps), and features are described at point of purchase and may change prospectively.
• Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law or expressly provided, and recur automatically until cancelled. You authorize us and our payment processors to charge your payment method on file.
• Credits and lead allowances have no cash value, are non-transferable, and may expire as described in your plan. We may adjust or reverse credits issued in error or obtained through abuse.
• Taxes are your responsibility unless we are required to collect them. Late or failed payments may result in suspension.

You agree not to, and not to permit any third party to:

• use the Service for any unlawful, fraudulent, deceptive, or harmful purpose;
• misrepresent your identity, certifications, qualifications, or affiliation;
• create duplicate or fictitious Shop accounts, manipulate Leads, or game plan limits or pricing;
• scrape, harvest, or resell Consumer data or Leads, or use them outside the Service for purposes the Consumer did not consent to;
• send unlawful, unsolicited, or non-compliant communications (see Section 8);
• upload malware, attempt to gain unauthorized access, probe or test the security of the Service, or interfere with its operation;
• reverse engineer, decompile, or circumvent technical limitations except where such restriction is prohibited by law;
• infringe intellectual-property or privacy rights, or post defamatory, harassing, or otherwise objectionable Content.

When you contact Consumers or send marketing or transactional messages through or in connection with the Service, you are the sender and are responsible for compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and consumer-protection laws, and similar regulations. You must obtain and maintain all necessary consents, honor opt-out and do-not-contact requests promptly, and maintain accurate suppression records. You will only use Consumer data for the purpose for which it was provided and in accordance with our Privacy Policy and your own privacy obligations.

We and our licensors own all rights in the Service, including software, designs, and trademarks (including “RS2 Shop Network”). We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service per these Terms and the EULA.

You retain ownership of Content you submit. You grant us a worldwide, royalty-free license to host, process, transmit, display, and use that Content as necessary to operate, secure, improve, and provide the Service, and as described in the Privacy Policy. If you provide feedback or suggestions, we may use them without restriction or obligation to you.

The Service integrates third-party services (for example, payment processing, email/SMS delivery, mapping, authentication, and analytics). Your use of those services may be subject to their own terms, and we are not responsible for them. Third-party links and content are provided for convenience and are not endorsements.

Non-public information disclosed by one party to the other in connection with the Service (including pricing, Leads, and product roadmaps) is confidential and must be protected with reasonable care and used only to exercise rights and perform obligations under these Terms.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that Leads will be available, accurate, or profitable.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

You will defend, indemnify, and hold harmless Innova Electronics Corporation, its affiliates, and their personnel from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your Content, your use of the Service, your interactions with Consumers, your services, or your breach of these Terms or applicable law (including the communications laws referenced in Section 8).

These Terms apply while you use the Service. You may stop using the Service at any time and cancel Subscriptions as described in your account. We may suspend or terminate your access, with or without notice, for breach, suspected fraud or abuse, legal requirement, or risk to the Service or others. Upon termination, your right to use the Service ceases; Sections that by their nature should survive (including 6, 9, 11–14, 17, and 19) survive.

We may modify the Service and these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new effective date or by in-app or email notice). Your continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service.

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules. Subject to the arbitration provision below, the parties consent to the exclusive jurisdiction of the state and federal courts located in Orange County, California.

Binding arbitration; class-action waiver. Except for claims that may be brought in small-claims court or for injunctive relief relating to intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered under the rules of a recognized arbitration provider, on an individual basis only. You and we waive any right to a jury trial and to participate in a class or representative action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@rs2shopnetwork.com.

We may provide notices by email to the address on your account, by posting in the Service, or by other reasonable means. You may send legal notices to Innova Electronics Corporation, 17352 Von Karman Avenue, Irvine, California 92614, USA, Attn: Legal, or to legal@rs2shopnetwork.com.

• These Terms, together with the Privacy Policy, Cookie Policy, and EULA, are the entire agreement between you and us regarding the Service.
• If any provision is held unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• We are not liable for delays or failures caused by events beyond our reasonable control (force majeure).
• Nothing in these Terms creates a partnership, agency, or employment relationship.

Questions about these Terms? Contact legal@rs2shopnetwork.com or write to Innova Electronics Corporation, 17352 Von Karman Avenue, Irvine, California 92614, USA.